Shipping Policy
Currently, PAPER SCISSORS WOOL is only able to ship to Australia and New Zealand.
Within Australia
We use Australia Post to send your items and offer both standard and express shipping. Standard domestic shipping is a flat rate of AUD$12 and is free for orders over AUD$99. Once shipped, standard delivery usually arrives in 2-6 business days and express delivery in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers, and remote locations.
New Zealand
We ship international orders to New Zealand with Australia Post standard shipping, for a flat rate of AUD$20. Once shipped, orders should arrive in 6-16 business days. Regional and rural locations may take longer.
Delivery estimates
After placing an online order, you will receive an order confirmation via email within 24 hours. Orders will normally be dispatched within two working days, but may take longer during peak periods. When your order has been packed and dispatch arranged, you will receive a further email with a tracking number to confirm that it has been dispatched. Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates. Australia Post may contact you via your email address, phone number, or the AusPost app to communicate estimated delivery dates.
Please contact us here with any shipping or delivery queries, though you may need to contact AusPost directly for any orders that have already been dispatched.
