Privacy Policy
PAPER SCISSORS WOOL is committed to providing quality services to you. This Privacy Policy outlines how your Personal Information is collected, used, and shared when you visit or make a purchase from www.paperscissorswool.com.au (the “Site” or “we”). This Privacy Policy is not intended to override any rights you may have under applicable data privacy laws. If you do not wish for your Personal Information to be collected by us, including in the form of cookies, please discontinue use of our website immediately.
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PAPER SCISSORS WOOL loves mail, but we hate spam! We comply with the Spam Act 2003 and the Spam Regulations 2017. Please reach out to us here if you are concerned about the privacy of your data, the level of communications that you receive from us, or any terms outlined in this policy.
Personal information we collect from you
Personal Information is information that identifies or could identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, birthdates, and purchase history. We obtain this Personal Information directly from you when you make a purchase on our Site, sign up to our newsletter or loyalty program, or contact us through the Site.
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In addition to the above types of personal data, we also automatically collect information from the devices that you use to access and navigate around our Site. This may include your web browser, IP address, time zone, cookies, which pages or products you have viewed and in what order, how long you have remained on specific pages, what websites or search terms referred you to our Site, and other information about how you interact with our Site.
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Cookies
Our Site, like most websites, uses cookies to provide essential functions. Cookies help to monitor and analyse site performance, operation and effectiveness, identify loyalty members, and ensure the Site platform is secure and safe to use. You may refuse the use of cookies by selecting the appropriate settings on your browser, however it may affect functionality of our Site on your end.
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Third party applications
We use certain third-party applications to run and manage our Site. This includes Wix.com for webstore hosting and customer relationship management, and Square for processing payments. When you access our Site or make a purchase, these third-party affiliates may also access, collect, and process your Personal Information. Please see their privacy and security information at the links below:
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Wix:
Privacy Policy (see especially Section 6, “Users-of-users’ Personal Information”)
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Square:
How we use your personal information
PAPER SCISSORS WOOL collects your Personal Information for the primary purpose of providing our services to you, contacting you regarding purchases you have made, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by clicking ‘unsubscribe’ in the email or by contacting us in writing here.
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When you make a purchase
When you make a purchase from our Site, we collect Personal Information as outlined above. This information is necessary for confirming the legitimacy of the order and screening for potential fraud, processing payment, dispatching, providing you a sales invoice or tax statement, and communicating with you regarding the status of the order. We may additionally contact you via email to request a product and/or service review within a short period after your order is shipped. You will not be added to our marketing email list unless you opt in to this service. We may provide your phone number to our shipping partner (Australia Post) so that they may communicate directly with your regarding the status of your delivery. We will not use your phone number for marketing purposes.
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When you register for our loyalty program
As part of our loyalty program, you have the option to provide additional Personal Information (for example, birthdate, social media accounts, etc) in order to earn rewards. A membership account will be created for you within the website, where you will be able to see what Personal Information is being stored and any orders you have made. If you would like your Personal Information removed or your account deleted, please contact us in writing here.
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Your device information
The Device Information that we collect is used to help us screen for fraud, to improve and optimise our Site, and to assess the efficacy of our marketing campaigns.
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Disclosure to third parties
PAPER SCISSORS WOOL does not normally disclose Personal Information to third parties except in the normal functioning of our business (for example, via Wix for website hosting, via Square for payment processing, via Google Workspace for email communications, or via Australia Post for arranging delivery of your order) or to meet a legal requirement. We will never buy or sell customer data from or to third parties.
How we manage and store your personal information
Our Site is hosted on the Wix.com platform which allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications located on secure servers behind a firewall. Please see more information about Wix security measures here.
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The direct payment gateway offered by Wix.com and used by us adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We retain your Personal Information for our records unless and until you request that we delete this information.
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Unsubscribing from communications
At PAPER SCISSORS WOOL, we believe in your right to disconnect and limit the number of electronic communications you receive. In accordance with Australian law, you will always be provided with a straightforward option to unsubscribe from marketing emails or any emails with a commercial component. Alternatively, you may contact us here and we will remove you from our marketing list.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.