Refund and Exchange Policy

Due  to the particularities of operating an online-only webstore, we cannot  accept any returns for change of mind. Under Australian Consumer Law,  you are entitled to a refund, replacement, or exchange for products that  are faulty, supplied incorrectly, or damaged during shipping. To be  eligible for a refund, replacement or exchange, the faulty or damaged  item must be unused and in the same condition that you received it, in  the original packaging where appropriate.

Claims  must be made in writing within 14 days of receiving your order. We may  request a photograph as evidence of the faulty or damaged product. Once  you have notified us of the issue, we will provide you with a reply-paid  label to cover the cost of the return postage. Please do not send your  items back before contacting us or a refund may not be issued and we  will be unable to cover the cost of your return postage. Where a refund  has been requested and approved, we will endeavour to issue a credit  within one business day of receiving your returned items. Refunds will  be applied to the original method of payment. Please allow 3-5 business  days for funds to clear your bank, and please contact your bank or card  issuer in the first instance if funds appear to be delayed.

Please  note when purchasing wool that yarn colours can be difficult to  accurately represent on screen; slight differences in apparent colour do  not constitute a faulty product. Please check manufacturer colour cards  and contact us here if you believe we have sent the incorrect colour.